Shipping & Returns
FREE SHIPPING ON ALL ORDERS OVER $100 (Australia Only)!
Pentagon Oceania offers FREE shipping on all orders over $120! Orders under $120 incur a $9.90 flat rate shipping fee Australia wide.
*Due to the size of some products, free shipping does not apply to some areas of Australia.
All international orders are charged at $25 and are sent via Australia Post Air Mail.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Pentagon Oceania ships via multiple couriers which ensures our customers receive their orders in a timely manner. We usually ship orders within 2-3 days allowing up to 3-4 more days for delivery of your order (please allow an extra couple of days for shipping during the Holiday season).
Once your order has shipped you will receive an email with tracking details. During the shipping process please feel free to contact us on 1800 818 429 to obtain an accurate ETA.
If your product is unavailable at the time of purchase you will be contacted and arrangements will be made.
CAN I RETURN MY ORDER?
Pentagon has a 100% Satisfaction Guarantee! If you are not 100% satisfied with your purchase for any reason please contact us on 1800 818 429 or firstname.lastname@example.org and chat with our friendly staff who will organise a store credit, refund or replacement.
Returns must be unworn, in the state you received them and in the original packaging. All tags and stickers must still be attached to the items. Items returned without the above may not qualify for a refund.
For returns and exchanges please email us at email@example.com to obtain a Return Authorisation number.